How does an arbitration procedure work?

The arbitration procedure is usually conducted in writing. The arbitrator determines the course of the procedure, taking the principles of neutrality and equity into account. He or she assists those involved in reaching a settlement.

The first step is for applicants to submit an application requesting the initiation of an arbitration procedure with the office of the Arbitration Service or via the on-line form. The arbitrator then reviews the application and involves the public sector body concerned in the process. The applicant receives the comments of the public sector body on his or her case and can respond to these comments.

After careful review of the facts of the case, the arbitrator then usually presents a written arbitration proposal. In certain cases, the parties concerned will be invited to an arbitration meeting in order to talk about the case. At this oral arbitration meeting the arbitrator can offer the use of mediation as a means to resolve the dispute. The arbitration process ends once the parties concerned have reached a compromise or have accepted the arbitration proposal. If the parties concerned are not able to reach an agreement, applicants will receive written notification informing them of the unsuccessful completion of the arbitration procedure.

Overview of the arbitration procedure: